GDPR and Consent Policy
Who We Are
WLEC – West London Electrical Contractors – is a trusted, fully certified provider of electrical services for homes, businesses, and industrial sites across West London. Our commitment to safety, compliance, and professionalism extends to how we handle your personal data.
This policy explains how we collect, use, store, and protect your personal data in line with the UK GDPR (General Data Protection Regulation), the Data Protection Act 2018, and PECR (Privacy and Electronic Communications Regulations).
1. What Data We Collect
We may collect and process the following types of personal data:
- Name and Contact Information (e.g. email address, phone number, address)
- Property Details (for job quotes or site visits)
- Communications (emails, messages via our contact forms)
- Consent Preferences (for marketing or service communications)
2. How We Use Your Data
We use your data for:
- Responding to service enquiries or quote requests
- Booking and managing electrical jobs
- Sending service updates or appointment confirmations
- Legal and safety compliance (e.g., EICRs, inspection records)
- Customer satisfaction and feedback collection
- Marketing communications (only if you opt-in)
We do not sell or share your data with third parties for marketing purposes.
3. Lawful Basis for Processing
Under the UK GDPR, the lawful bases we rely on include:
- Consent – When you opt-in to marketing or subscribe to updates.
- Contract – To deliver services you’ve requested or agreed to.
- Legal obligation – For compliance with safety, tax, or electrical regulations.
- Legitimate interests – To improve customer service and site performance.
4. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience, track website performance, and remember user preferences.
You will be asked to consent to non-essential cookies when you first visit our website.
You can manage or withdraw cookie consent at any time via your browser settings or through our cookie banner.
5. How We Protect Your Data
We take data security seriously. Measures include:
- Secure servers and encrypted communications (HTTPS)
- Restricted access to client data
- Regular security checks and data minimisation
- Only storing data for as long as necessary
6. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request erasure (“right to be forgotten”)
- Withdraw consent at any time
- Object to or restrict processing
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise any of these rights, please contact us using the details below.
7. How to Contact Us
If you have any questions about this policy or your data, contact:
WLEC – West London Electrical Contractors Phone: 0208 9975 692
8. Updates to This Policy
We may update this policy to reflect changes in the law or our services. The most recent version will always be available on this page.